Accessibility

Mapado is committed to making its public online sales sites accessible in accordance with Article 47 of Law No. 2005-102 of February 11, 2005.

This accessibility statement applies to all public online sales sites created using Mapado software.

Compliance Status

Public online sales sites created using Mapado software are partially compliant with the general accessibility improvement framework RGAA version 4.1.

The creation of public online sales sites using Mapado software partly depends on the configuration performed by the organization using the service (images, colors, textual elements). The compliance rate therefore depends on both the Mapado solution and the configuration done by the user organization.

This statement details the most favorable compliance status (where configuration does not penalize accessibility) as well as the least favorable compliance status (where configuration maximizes accessibility penalties).

Test Results

The internal compliance audit reveals that:

  • When the organization using the service configures in compliance with RGAA, 82.9% of RGAA criteria are met.
  • When the organization using the service configures in a way that maximally penalizes RGAA compliance, 70.2% of RGAA criteria are met.

The details of non-compliance are listed below.

Inaccessible Content

Non-compliance

The following non-compliance issues related to Mapado software are listed below:

  • [10.3] Disabling style sheets disrupts the understanding of information.
  • [10.7] Focus visibility is not apparent for a set of interface elements.
  • [12.1] The site offers only one navigation system.
  • [12.7] There are no skip links.
  • [12.8] The tabulation order has inconsistencies on the homepage.
  • [12.9] Some elements are not accessible via tabulation.
  • [12.11] The shopping cart summary is not keyboard accessible.

The following possible non-compliance issues resulting from configuration by organizations using Mapado for creating their public online sales site are listed below:

  • [1.1] and [1.8] Information-bearing images may be used in locations intended for non-information-bearing images.
  • [3.1], [3.2], and [3.3] The primary color choice may have insufficient contrast for certain interface elements and texts.
  • [9.3] Lists contained in event descriptive texts may not be properly structured.

Exemptions for Disproportionate Burden

The seat map purchase feature, which can be bypassed via quick purchase and is comparable to a mapping service (intended to provide the location of purchased seats), presents a disproportionate burden for compliance. The seat number (indicating its location) is shown in the cart regardless of the purchase method.

Content Not Subject to Accessibility Requirements

None.

Establishment of this Accessibility Statement

This statement was established on May 15, 2025.

Technologies used for the site creation:

  • HTML
  • CSS
  • JavaScript

Technologies used for the audit:

  • RGAA Assistant (browser plugin)
  • axe DevTools - Web Accessibility Testing (browser plugin)
  • Color contrast analyser

Pages of the site that were subject to compliance verification:

  • homepage
  • session details
  • shopping cart
  • order confirmation
  • user login

Feedback and Contact

If you cannot access content or a service, you can contact the user organization, whose contact details are available at the bottom of the public online sales site page, to be directed to an accessible alternative or to obtain the content in another form.

You can also contact Mapado to report non-compliance at the following address: support@mapado.com

Remedies

This procedure should be used in the following case: You have reported to the website manager an accessibility defect that prevents you from accessing content or one of the portal's services, and you have not received a satisfactory response.

  • Write a message to the Rights Defender (https://www.defenseurdesdroits.fr/nous-contacter-355)
  • Contact the Rights Defender's representative near you (https://www.defenseurdesdroits.fr/carte-des-delegues)
  • Send a letter by post (free, no stamp required):

Défenseur des droits Libre réponse 71120
75342 Paris CEDEX 07